Getting Started
- What is Echo Business?
- How sign-up and checkout works
- What your Account Manager does for you
- Add your first location
- Do I need a credit card to try Echo?
Success Playbook
Search articles for Echo Business and Consumer Advocate, or browse a topic below.
Business Echo
Run feedback at every location.
QR codes, real-time alerts, and recovery tools for restaurants, hotels, salons, gyms, and multi-location teams.
QR Codes, Links & Templates
- Why Echo operates independent of your POS software
- Four ways to collect feedback
- Can I customize my Echo QR?
- Where can I print my QR codes?
- Done-for-you printing
Alerts, Messaging & Recovery
- Real-time alerts
- How to handle a negative real-time alert
- How AI sentiment analysis works
- Two-way messaging & recovery
- When feedback is negative
Multi-Location & Team
- Team members & permissions
- How do team members login?
- How many QR codes come with Pro?
- Inbox limit on Free Forever
- Onboarding 6+ locations
Pricing & Billing
View all 4 →
Consumer Advocate
Clarity for any situation.
Organize evidence, understand your rights, and run a guided Campaign for landlord, refund, and dispute cases.
Getting Started
- What is Heywire Advocate?
- How Advocate works, step by step
- What is a Campaign?
- Am I talking to a bot?
Campaigns & Dispute Types
- Landlord disputes & deposits
- Refunds & missing orders
- Airbnb refunds & cancellations
- Ticketmaster & event tickets
Evidence, Calendar & AI
- What should I upload?
- How the Smart Calendar works
- How the AI Assistant resolves disputes
- Email Generator, WireAI & Notetaker
Pricing & Getting Help
- Basic vs. Pro pricing
- What is Concierge?
- Will you contact the other party?
- How long does resolution take?
Full Playbook
Browse every article.
Everything above lives here too — search up top filters this list in real time.
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Running multiple stores?
Self onboard with one location or contact us first, and your assigned account manager will proactively help you optimize your multi-location dashboard setup —no tedious sales demos required.
Chat with Echo support →Still stuck on a case?
Start a Research Campaign to get organized, or hand it to Concierge and let a real person build the case for you.
Chat with Advocate Support →